Frequently Asked Questions
Useful information about bookings, chauffeur services, concierge assistance and personalised requests.
Chauffeur Services
How Do I Book a Chauffeur Service?
Once the request is received, the team checks availability, operational details and any client preferences. After confirmation, all service information is provided in advance.
Is Waiting Time Included in the Event of Delays?
Yes. For airport transfers, flight times are monitored and the service is adjusted in the event of delays communicated in advance.
Can I Request a Specific Vehicle?
Yes. Subject to availability, you can select your preferred vehicle category, from executive sedans and vans to ultra-premium solutions.
Can I Change the Service After Booking?
Changes to the time, destination or operational requirements can be managed by contacting the team with as much notice as possible.
Are Services Available for Companies and Events?
Yes. AB Service Agency supports companies, delegations, private events, meetings and dedicated services for international guests.
Concierge & Personalised Requests
What Requests Can Be Managed Through the Concierge Service?
The concierge service is designed for requests requiring a higher level of personalisation, from private itinerary planning to lifestyle services, events and dedicated assistance.
Do I Need to Choose a Predefined Service?
No. Clients can freely describe their requirements and receive a proposal created around their specific needs.
How Far in Advance Should I Book?
It depends on the type of service. For events, special requests or periods of high demand, we recommend contacting the team as early as possible.
Can I Request Assistance During the Service?
Yes. The team remains available to support the client and manage any operational requirements.
Would You Like to Speak with AB Service Agency?
Contact us or open the concierge form to describe the service, event, destination or vehicle you require.